Terms and Conditions of Use for the Sikowd Platform

These Terms and Conditions ("Agreement") govern the use of the sikowd online entertainment platform, accessible via the website sikowd.vu and our official mobile app. This Agreement takes effect from the date you register an account or begin using any of the services provided.

By using the sikowd platform, you confirm that you have fully read and understood these Terms and Conditions, agree to be bound by all provisions stated herein, and have the legal capacity to enter into this binding agreement.

If you do not agree with any part of these Terms and Conditions, you are advised not to use the sikowd platform. Continued use after being notified of any amendments to this Agreement constitutes acceptance of the updated terms.

To use the sikowd platform, you must meet all of the following eligibility requirements:

• Be at least 18 years on the date of registration.
• Not a resident or citizen of any jurisdiction that prohibits participation in online gambling activities.
• Not subject to any legal restriction or court order that prohibits participation in online gaming.
• Acting on your own behalf and not on behalf of any third party.
• Not in the process of, or have been declared bankrupt by any competent court.

Each user is only permitted to hold one (1) registered account on the sikowd platform. Holding multiple accounts is a serious violation that may result in the closure of all associated accounts and forfeiture of any balances held within them.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name as shown on your identification document, an active email address, a valid Malaysian mobile number, and your exact date of birth.

You are solely responsible for:

• Keep your password and account login details confidential.
• Ensuring no third party accesses your account without authorization.
• Notifying the sikowd support team immediately if you suspect unauthorized access to your account.
• Update your profile information whenever there are changes to your personal details.

A KYC (Know Your Customer) verification process will be required before your first withdrawal is processed. Documents that may be required include a copy of your identity card or passport, and proof of ownership of the payment method used for deposit.

Sikowd supports a wide range of popular payment methods in Malaysia, including online bank transfers (Maybank2u, CIMB Clicks, Public Bank), digital wallets (Touch 'n Go eWallet, GrabPay), and other methods listed in your account panel. All transactions are processed in Malaysian Ringgit (MYR).

Deposit Policy:

• The minimum deposit is as specified in the account panel for each payment method.
• Deposited funds will be credited to your account within the specified timeframe depending on the selected payment method.
• Sikowd is not responsible for delays caused by third-party payment processors.
• You may only deposit funds from legitimate sources in your own name.

Withdrawal Policy:

• Withdrawals may only be made to a payment method registered under the same name as the sikowd account holder.
• The withdrawal process takes less than five minutes for most payment methods once KYC verification is complete.
• Sikowd reserves the right to request additional supporting documents before approving a withdrawal for fraud prevention purposes.
• Withdrawals involving bonus funds are subject to the applicable rollover requirements and must be completed before a withdrawal is permitted.

Sikowd offers a variety of promotions and bonuses from time to time, including a welcome bonus for new members, reload bonuses, weekly cashback, and a loyal player rewards program. Each promotion is subject to specific terms and conditions stated on the respective promotions page.

General terms applicable to all sikowd bonuses and promotions:

• Every promotion has rollover requirements that must be met before a withdrawal is permitted. The rollover rate is clearly stated on each promotion's page.
• Bonuses may only be claimed once per user, IP address, device, or household unless otherwise stated.
• Sikowd reserves the right to cancel any bonus obtained through means deemed improper or fraudulent.
• The welcome bonus cannot be combined with other promotions unless explicitly stated.
• All bonuses have a set validity period. Bonuses not used within that period will expire automatically.
• Sikowd reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

All games offered on the sikowd platform use a certified, independently audited Random Number Generator (RNG) to ensure the fairness and randomness of every game outcome. Live casino games are operated by real dealers using physical equipment monitored in real time.

You agree to play in accordance with the rules established for each game. Any attempt to exploit technical vulnerabilities, use automation software or bots, or manipulate game outcomes is strictly prohibited and will result in account closure and forfeiture of all balances and wins.

Sikowd reserves the right to void any wager or game round that occurs as a result of a technical error, system disruption, or unavoidable extraordinary circumstances. In such cases, the wagered amount will be returned to the player's account.

Users of the sikowd platform are strictly prohibited from engaging in any of the following activities:

• Money laundering: Using the platform to conceal or transfer funds derived from illegal activities.
• Fraud: Providing false personal information, using fraudulent identification documents, or deceiving the platform in any way.
• Use of automated software: Using bots, automated scripts, or third-party software to gain an unfair advantage in any game.
• Multiple accounts: Registering or using more than one account for the purpose of claiming bonuses, circumventing limits, or any other purpose.
• Collusion: Colluding with other players to manipulate game outcomes or cause losses to the platform.
• Hacking and technical exploitation: Attempting to access platform systems or databases without authorization, or exploiting any technical vulnerabilities.
• Account transfer: Transferring funds between user accounts without platform authorization.

Violation of any of the above prohibitions will result in immediate account closure, forfeiture of all associated balances and wins, and potential legal action under applicable law.

Sikowd reserves the right to suspend or close any user account at any time for the following reasons:

• Violation of any terms and conditions stated in this document.
• Confirmation that the user does not meet the age eligibility or jurisdictional requirements.
• Requests from law enforcement authorities or relevant regulatory bodies.
• Suspicious activities related to fraud, money laundering, or other financial crimes.
• Account inactivity for a period exceeding 12 consecutive months.

Users may also request voluntary account closure at any time by contacting the sikowd customer support team. Prior to closure, users are advised to ensure all eligible balances have been withdrawn.

The sikowd platform is provided on an "as-is" basis. While we make every effort to ensure a stable and uninterrupted service, sikowd does not guarantee that the platform will always be available without interruption, free of errors, or fully secure from external threats.

To the extent permitted by applicable law, sikowd shall not be liable for:

• Financial losses incurred as a result of gaming activity on the platform.
• Platform disruptions or unavailability due to maintenance, technical failures, or extraordinary events.
• Losses resulting from unauthorized account access due to the user's negligence in safeguarding their login credentials.
• Actions by third parties, including payment service providers, that cause transaction delays or failures.

The collection, use, and storage of users' personal data is governed by Privacy Policy sikowd, which forms part of this Agreement. By using the sikowd platform, you agree to our data processing practices as described in our Privacy Policy.

Sikowd uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal data will not be sold, rented, or shared with third parties without your consent, except where required by law or court order.

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, and in certain circumstances, request deletion of your data. For privacy-related inquiries, contact our support team via live chat.

Sikowd is fully committed to promoting responsible gaming practices. We provide a range of self-management tools to help users stay in control:

• Deposit limit: Set your daily, weekly, or monthly deposit limits directly from your account panel.
• Play time limit: Limit your gaming session duration with an automatic time reminder system.
• Temporary break: Take a break from the platform for 24 hours to 30 days with a single click.
• Self-exclusion: Long-term self-exclusion program for users who require additional support.

If you are concerned about your own or a loved one's gaming habits, we encourage you to read more information on the Responsible Gaming or contact our support team for assistance.

Sikowd reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on the website. Registered users will be informed via email or platform notification when significant changes occur.

It is the user's responsibility to review this page periodically to ensure continued compliance with the latest version of our terms. Continued use of the platform after any amendments are published constitutes acceptance of the updated terms.

These Terms and Conditions are governed by and interpreted in accordance with applicable laws. Any dispute arising from or in connection with this Agreement shall first be resolved through good-faith negotiation. If negotiation fails, the dispute will be referred to binding arbitration.