Sikowd Privacy Policy & User Data Protection

This Privacy Policy ("Policy") describes how sikowd ("we", "Platform") collects, uses, stores, discloses, and protects your personal information when you use the website sikowd.vu, our official mobile app, or any other services we offer.

We understand that privacy matters to you, especially on an online entertainment platform. Your trust is the foundation of everything we do — and we are committed to protecting your personal information to the highest standards we can provide.

This Policy applies to all registered users and visitors of the sikowd website, regardless of the access method used — whether via desktop web browser, Android app, or iOS app. If you disagree with any part of this Policy, please stop using our platform.

Sikowd only collects data necessary to provide you with a safe, seamless, and high-quality service. The following are the categories of data we collect:

We may also receive information about you from trusted third-party sources such as identity verification service providers and fraud prevention agencies, solely for security and compliance purposes.

The data we collect is used solely for legitimate and necessary purposes to properly operate the sikowd platform. The primary uses of your personal data are as follows:

• Account management: Create and maintain your account, process registration, and verify identity through the KYC process.
• Transaction processing: Process deposits, withdrawals, and all financial transactions you make on the platform securely and promptly.
• Service provision: Enables you to access all games, promotions, and platform features on sikowd that you are entitled to enjoy.
• Security and fraud prevention: Detect and prevent fraudulent activity, money laundering, and platform abuse to protect all users.
• Customer support: Answer enquiries, resolve issues, and provide technical assistance whenever you need it.
• Service improvement: Analyse usage patterns to improve platform performance, user experience, and game availability.
• Marketing communications: Send promotional information, exclusive offers, and the latest news — only if you have consented to receive such communications.
• Legal compliance: Fulfil reporting and compliance obligations required by the relevant authorities.

Sikowd does not sell or rent your personal data to any party. However, there are limited situations where we may need to share your information with carefully selected third parties:

• Payment service providers: Information required to process deposits and withdrawals is shared with registered and trusted payment gateway providers, subject to strict confidentiality agreements.
• Identity verification providers: KYC data is shared with licensed identity verification services for document verification and background check purposes.
• Gaming technology providers: Limited game session information is shared with game software providers to enable gameplay continuity and fairness audits.
• Legal authorities: We will disclose information if required to do so by court order, writ, or official direction from an authority with the relevant jurisdiction.
• Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred provided the recipient adheres to an equivalent or stricter privacy policy.

All third parties who receive your data are required to comply with the security and confidentiality standards set by sikowd, and use of that data is restricted solely to the agreed purposes.

Sikowd implements multiple layers of technical and organizational security to protect your personal data from unauthorized access, loss, or accidental disclosure:

• Data encryption in transit: All communications between your app and our servers use TLS 1.3 protocol with verified 256-bit SSL certificates.
• Data encryption at rest: Sensitive data such as financial details and KYC documents are encrypted before being stored in our database.
• Role-based access control: Only personnel with a legitimate business need and special authorisation may access user data, and every access is logged for audit purposes.
• Two-factor authentication: sikowd supports and encourages the use of two-factor authentication (2FA) for all user accounts.
• Continuous monitoring: Our security systems monitor for suspicious activity around the clock and will respond automatically to detected threats.
• Regular penetration testing: We conduct regular security assessments and penetration testing to identify and address vulnerabilities before they can be exploited.

Sikowd uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance cookies: Collect information on how you use our website to help us improve the user experience. This data is aggregated and does not identify individuals.
• Functional cookies: Remember your preferences such as language, theme, and display settings to deliver a more personalised experience.
• Analytics cookies: Helps us understand traffic patterns and user behaviour on the platform for internal service improvement purposes.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and your experience on the sikowd platform.

As a sikowd user, you have the following rights regarding your personal data. We fully respect and support the exercise of these rights:

To exercise any of the above rights, contact our privacy team via 24/7 live chat or our support email. We will process your request within 30 business days.

Sikowd retains your personal data for as long as necessary to fulfill the original purpose of collection, or as required or permitted by applicable law.

• Active account data: Retained for the duration your account is active, plus an additional retention period following account closure for audit purposes.
• Financial transaction records: Retained for a minimum of seven (7) years after a transaction occurs, in accordance with financial compliance legal requirements.
• KYC records and identity verification: Retained for the period required under applicable anti-money laundering laws.
• Support communication logs: Retained for three (3) years for reference and dispute resolution purposes.
• Technical log data: Retained for 12 months before being automatically deleted or aggregated.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to your identity.

Sikowd operates as a global platform and your personal data may be processed or stored on servers located outside Malaysia. In all cases, we ensure adequate protection is given to your data during cross-border transfers:

• We only transfer data to countries or regions that maintain equivalent or higher data protection standards.
• All contracts with overseas service providers include strict data protection clauses in line with international best practices.
• We ensure all data transfers are conducted with appropriate encryption to prevent interception in transit.

The sikowd platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you discover that a minor has registered an account on our platform, please contact us immediately so we can take appropriate action, including closing the account and deleting all associated data.

Sikowd reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Send notifications to all registered users via email or in-app notifications.
• In the event of major changes that affect user rights, we may request your renewed consent before you can continue using the platform.

It is your responsibility to review this Privacy Policy periodically. Continued use of the sikowd platform after any amendments are published constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by sikowd, please do not hesitate to contact us. Our team is available to assist you 24 hours a day, 7 days a week.

We are committed to responding to all privacy enquiries within three (3) business days. For more complex requests such as data access or account deletion, the process may take up to 30 business days depending on the complexity of the request.